About
My name is Ashley, I'm commonly known as Handmaden Ashley in my blog on blogspot. I'm happy to make new friends and network while sharing all my new ideas.
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Etsy OtherRecent Activity
- followed Kiku-chan 29 Apr 06:14
- commented on her comment Thank you for the tutorial! I am eternally greatful for your money saving advice... also thank you because I am alergic to some of the extra stuff they put in midol and pamprin. Thanks! to How To Kick Your Cramps 18 Apr 01:42
- followed annie :) 08 Mar 19:15
- entered her project Superlong Floppy Rabbit Ears to Craft-In Contest 04 Mar 17:37
- entered her project Dual Tailed Jesters Hat to Craft-In Contest 04 Mar 17:37
- followed Deanna R. 19 Feb 18:40
- followed Julie A. 19 Feb 15:29
- commented on her comment I'm sure yours is different than mine TK! You should post it anyway! You never know, yours may be better than mine for someone! to Dual Tailed Jesters Hat 04 Feb 23:26
- commented on her comment Most ribbons can be lightly melted to seal the ends. It's a great way to keep it from fraying. to Mug Corset 03 Feb 03:15
In England we have 3 rules for purchases in this order.
1 Repair
2 Replace
3 Refund
If the item cannot be repaired in warranty then it should be replaced with the same or a substitute simular if the same is not available.
A refund is given where an item cannot be repaired or replaced to a satisfactory standard.
I have had problems before with items that didn't do the job they were sold for. The phrase I use is 'not fit for the purpose it was sold for'. I've always got my money back or item replaced.
When you buy something you are entering into a legal contract even if it is a verbal agreement. You are agreeing to purchase an item and the seller is agreeing to provide you with an item fit for purpose (unless they have told you it needs attention, which they should legally tell you). Any breach of that 'contract' incurs liability.
Check your guarantee info. The fact that you were still in warrenty at the time of the problem and you informed them then means that you probably have a good case against them. A lot of big companies try it on at getting away with not honouring warranties. They use all sorts of sneaky ways to pass 'blame' onto the customer.
Check with a small claims advisor to get more info and if that fails think about ringing the company up and telling them you are a member of a world wide crafters website and you are letting everyone you know around the world how bad their customer service is.
Good luck
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