FRIGGING TALK TALK

RAAAAAAGGGGGGGHHHHHHHHHHHH

Don't EVER use Talk Talk for broadband they are beyond useless!!

We moved house 3 months ago and got talktalk phone and broadband. i set up a direct debit to avoid the extra £3.50 charges for not doing so but then at the end of the month we were cut off!! I rang to see why and she said no direct debit was set up. so i paid,and re-set up the direct debit.

THEN....the end of the next month it happened again!! so rang again, told them what happened last month and she said that it was set up so must be a problem with the bank accepting it.

So off i trundle to the bank to explain to them...and they tell me it's set up and active and talk talk haven't tried taking the money out! So i ring talk talk AGAIN (0845 number each time i might add) and the woman tells me they're no longer dealing with Barclays bank so i cant set up a direct debit. Fine.

I asked her if i would be refunded all the extra £3.50s i'd paid as this obviously was not my fault and she told me no. and they couldnt put it as credit against my next bill either. But she did inform me icould avoid the charge by paying online.

So off i trundle to the computer to pay. BUT nothing's ever easy and it wouldnt let me pay! so i rang them again to pay and it wouldnt accept it and the cheeky guy told me i mustn't have the money in my account.

"I HAVE MY ONLINE BANKING ON THE SCREEN WITH MY BALANCE ON AND THERE IS DEFINITELY ENOUGH MONEY IN THERE" i told him.
but he ignored that. Siad to try ringing Barclays as there must be something wrong with my card...another phone call and nothing wrong there.

My MIL ended up ringing them for me and paying it so i dont get cut off again and the guy told her that what the woman told me about them not doing business with them anymore is absolute B******s!

i might just cancel my contract. CANNOT be doing with this hassle every month just trying to pay my bill!

Rant over